FAQs

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Thank you for shopping at The Indigo Party! If you have a question that isn't addressed below, please contact us at celebrate@theindigoparty.com.

How is COVID-19 affecting your business?

We are still operating as we normally would, but we ask that you allow for longer shipping time frames, adding a few days to expected shipping times. We are still offering local pickup. We will place your order outside of our workshop, where you can safely pick it up without contact.  

Can I return an item?

Products that have been unopened and unused may be returned within 30 days. Please email us at celebrate@theindigoparty.com to organize a return. You will be responsible for return shipping costs. Once we receive the item, your money will be refunded.

Can I change an item in my order?

If you want to change or cancel an item after placing your order, please contact us as soon as possible at celebrate@theindigoparty.com. If your order has not yet shipped, we will do our best to accommodate your request. We cannot accept changes to shipped orders.

What do I do if I receive a faulty item?

We're so sorry you've received a faulty item! If your item arrives in a faulty condition, please contact us within 10 days, and we'll make sure you receive a replacement or refund as quickly as possible.

Occasionally, when working with balloons, you come across one with a hole or defect. And we're not able to test non-inflated balloons. That's why we always add some extras to cover you! 

Can you deliver my balloons with helium?

We do not offer an inflated helium balloon service. Balloons can be filled with helium at your local party store.

Where is local pickup? 

We are located at 321 NE Emerson Ave Bend, OR 97701. Pickup by appointment only. After you place your order, we'll reach out via email to coordinate a good day and time for pickup. 

How long does it take for my order to arrive?

Orders are processed within 1-2 business days. Shipping within the US takes 2-5 business days. So, total wait time is typically between 3-7 business days. Total wait time within Oregon is closer to 2 business days.

What is the environmental impact of balloons?

We only use 100% natural, biodegradable latex balloons with no added fillers. Latex balloons are produced from the sap of the rubber tree. It is collected without harming the tree by using an environmentally safe, age-old process similar to that used for collecting the sap from maple trees for syrup. Because of rubber’s versatility and demand, these tropical rain forest trees are very valuable, highly coveted – and well protected natural resources. These precious trees play an equally valuable ecological role in the earth’s fragile ecological balance by removing carbon dioxide from the atmosphere which prevents global warming. 

A latex balloon is made from 100 percent organic material and is 100 percent biodegradable. Research has shown that under similar conditions latex decomposes at the same rate as an oak leaf. When you are finished with your balloons, please dispose of them properly and responsibly. Never release balloons into the air or let them become litter.